Atomicwork, a top AI-driven IT service management platform, has released the third edition of its annual State of AI in IT report. This report, created with industry experts at ITSM.tools, highlights major changes in how companies are adopting AI. It shows that AI is no longer just a test tool but now delivers real business benefits across organizations.

Widespread Adoption and Maturity

This year, almost all organizations—98 percent—are using or testing AI in some way. That’s the highest level since the report started two years ago. More companies are embedding AI into their core IT workflows. About 75 percent of IT professionals now use AI for at least one service management task. Some organizations, 20 percent, have fully rolled out AI across all service teams, including HR, finance, and facilities.

While the overall maturity level of AI has stayed consistent, more organizations are operating in advanced stages than in previous years. They are seeing clearer benefits and higher returns. AI is moving from a simple tool focused on efficiency to a key part of enterprise intelligence, helping organizations improve productivity and customer experience.

Measurable Business Benefits

Data from the report shows that 82 percent of IT teams say their companies have gained value from AI investments. Additionally, 67 percent report seeing a positive return on investment. This reinforces a cycle where trust in AI leads to more investment, which then results in better outcomes and increased confidence.

While cost savings remain important, organizations now highlight productivity gains, better employee experiences, and stronger alignment with business goals as main benefits. AI is no longer just about cutting costs; it’s about adding strategic value and improving overall operations.

Key Factors Driving AI Success

The report identifies three main factors shaping AI success. First, AI maturity strongly correlates with ROI; organizations that are more advanced tend to see bigger benefits. Second, high ROI boosts trust in AI, making companies more confident in its use. Lastly, who leads AI initiatives matters. Initiatives led by IT leadership tend to succeed more, while bottom-up efforts often face challenges due to limited cross-team cooperation.

Experts emphasize that for AI to truly scale, it should start with strong support from IT leadership. Without clear direction and organizational alignment, AI projects may struggle to deliver their full potential. Overall, the report shows that organizations embracing AI are unlocking new levels of productivity and operational effectiveness.

In summary, AI is now a vital part of IT and business strategies. Companies that invest wisely and foster leadership support are reaping the benefits. As AI continues to mature, those who trust and measure its impact will be better positioned for future success.

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• https://ai-techpark.com/atomicwork-releases-its-state-of-ai-in-it-2026-report/