Freya, a company that automates customer calls using AI voice agents, has raised $3.5 million in funding. The round attracted investment from DOMiNO Ventures, Y Combinator, Formosa Capital, Rebel Fund, BD Partners, N1 Tech, 212 VC, BLAST, Eight Capital, and Maiora Rebel Ventures.

The startup has built technology that allows AI agents to handle phone conversations with natural speech patterns and context awareness. These agents can understand tone, extract information from documents, produce call analytics, and connect with CRM and operational systems.

AI That Understands Context and Emotion

Freya’s platform works across both cloud and on-premise environments, making it suitable for industries with strict data requirements. The company reports that clients in financial services, insurance, and customer support have seen efficiency gains of up to 60% through shorter call times.

The technology combines natural language processing with emotion detection. This means the AI can adjust its responses based on how a conversation unfolds, rather than following rigid scripts.

Expansion Across Three Continents

Y Combinator-backed Freya now serves clients across the U.S., Europe, and Turkey. Co-founders Tunga Bayrak and Tomas Nepala have focused on sectors where high call volumes and regulatory complexity create demand for smart automation.

The company’s approach differs from traditional call center automation by emphasizing conversational quality. Instead of replacing human agents entirely, Freya’s system handles routine inquiries and data collection, freeing up staff for complex cases.

“Voice-based AI agents are set to reshape how companies manage customer interactions and day-to-day operations in the coming years. Freya’s technology goes far beyond automating call centers. It makes workflows faster, smarter, and truly scalable. The team’s strong technical capabilities and global mindset make Freya one of the most exciting rising players in this space.”

Mustafa Kopuk, Managing Partner at DOMiNO Ventures

Strong Investor Backing Signals Market Confidence

DOMiNO Ventures led the round alongside a diverse group of investors spanning multiple geographies. The participation of Y Combinator, one of Silicon Valley’s most selective accelerators, adds credibility to Freya’s technical approach.

“Freya’s technology signals a new era where AI doesn’t just optimize processes but redefines the customer experience itself. With this investment, we’re not only supporting regional innovation but also strengthening our portfolio’s integration with the global AI ecosystem.”

Yağız Karadeniz, Managing Partner at DOMiNO Ventures

The funding will support product development and geographic expansion. Freya plans to deepen its presence in existing markets while exploring new verticals where voice automation can deliver measurable returns.

Origianl Creator: Ekaterina Pisareva
Original Link: https://justainews.com/companies/funding-news/freya-raises-3-5m-for-voice-ai-automation-platform/
Originally Posted: Wed, 19 Nov 2025 09:29:34 +0000