BackOps has raised $26 million in Series A funding as it looks to grow its AI platform for supply chain operations. The round was led by Theory Ventures, with participation from Gradient, Construct Capital, and 10VC.

The company said the new capital will help it expand its team and move faster on product development as demand grows for logistics automation. No valuation was disclosed.

Why supply chain teams are looking for more automation

Supply chain operations still rely heavily on manual work, even as companies manage increasingly complex networks of carriers, warehouses, vendors, customer service teams, and software tools. A single shipment can involve dozens of handoffs and many separate processes, which often leaves operations teams juggling emails, tickets, claims, and status updates across disconnected systems.

BackOps is trying to solve that problem by acting as a single operating layer across those workflows. Its platform is designed to connect communication channels, vendors, and internal systems so issues can be identified earlier and handled with less manual effort.

“Supply chains are incredibly complex systems with dozens of vendors, tools, and workflows involved in every shipment. Companies need systems that go beyond tracking the problems, they need help solving them. We built BackOps to connect those pieces together and automate the work logistics teams have historically had to do manually. The result is clear: teams gain the time and headspace to focus on delivering excellent customer service. This is just the beginning of how we’re raising the bar for what companies can expect across their entire supply chain.”

Sean McCarthy, co-founder and CEO of BackOps.

Where the company is putting the new capital

BackOps said it plans to use the funding to scale its engineering, product, and go to market teams. The goal is to speed up development of its platform while supporting a broader customer base across global logistics and supply chain operations.

The company is also investing further in the products at the center of its platform. One is AI Process Center, which records how employees complete logistics workflows, identifies inefficiencies, and turns those steps into automated actions. The other is Relay, an automation engine that runs across communication channels and handles tasks such as filing carrier claims, starting reshipments, responding to customer inquiries, and gathering documentation. When a person needs to step in, the system provides context and suggests next steps.

What BackOps says sets it apart

BackOps describes its platform as an AI native operating system for supply chain operations. In simple terms, it turns emails, messages, and service tickets into automated actions across a company’s logistics systems.

The company says its customers include one of the world’s largest automobile manufacturers, one of the largest global retailers, leading grocery chains, and major U.S. machinery suppliers. According to BackOps, customers have seen 100% of eligible carrier claims filed automatically, up to 60% time savings for logistics teams, and response times to customer inquiries improve by 93%.

The company is headquartered in San Francisco. They work across sectors including grocery, pharmaceuticals, automotive, manufacturing, and retail. That range matters. It suggests the company is not building for a narrow logistics niche, but for a broader set of businesses that all face the same operational drag: too many exceptions, too many systems, and too much manual follow up.

Investor backing and the broader bet on logistics AI

For investors, the appeal is straightforward. Supply chains sit at the center of global commerce, but many daily tasks are still handled through fragmented tools and manual coordination. That makes the category attractive for software companies that can reduce response times, lower costs, and improve service outcomes.

“Supply chains are the backbone of the global economy, but most of the work that keeps them running is painfully manual. BackOps is building the intelligent operating layer for logistics. By applying AI directly to the operational fabric of supply chains, BackOps has the potential to unlock massive efficiency gains for companies moving goods around the world. We’re excited to support a team that understands these problems from the inside out and is turning AI into a real force multiplier for logistics operations.”

Tomasz Tunguz, General Partner at Theory Ventures.

The Series A was led by Theory Ventures, with Gradient, Construct Capital, and 10VC also participating. BackOps did not include a full historical funding breakdown in the release, so that section would need to be added separately if you want a complete funding timeline.

Origianl Creator: Paulo Palma
Original Link: https://justainews.com/companies/funding-news/backops-raises-26m-series-a-for-supply-chain-ai/
Originally Posted: Thu, 12 Mar 2026 16:52:01 +0000