Anthropic is currently facing a wave of criticism from its users and developers. The issues range from account access problems to changes in how third-party tools can interact with Claude. Many feel that these problems are affecting trust and the overall experience with the AI model.

Account Locks and Privacy Fears Rise Among Users

One of the main sources of frustration comes from users whose accounts were suddenly locked after being flagged as under 18. Some received emails suggesting that their accounts showed signals indicating they might be minors. This left many confused and worried about how these decisions were made.

The biggest concern for many users was not just the account lock itself but the lack of clear explanations. When a platform blocks access without a clear reason, users naturally want to know what triggered it and whether their private data was reviewed. Some were asked to verify their age using third-party tools like Yoti, which involved biometric checks or ID scans. While these steps might help resolve some issues, they also raise privacy concerns for users who just want to access their accounts again.

Changes to External Tool Access Spark Developer Backlash

A second wave of criticism has come from developers after Anthropic updated its rules regarding third-party tools like OpenClaw. Previously, many used these external claw tools to extend Claude’s capabilities. Now, standard subscriptions no longer cover those workloads, forcing developers to switch to metered API billing.

This shift is seen as a major change in policy. Many developers rely on claw tools for running longer tasks, retrying jobs, or connecting outside services. The new rules seem to treat these activities differently from regular chat prompts. Although this makes sense from a cost perspective—since running these tools costs more—the reaction has been largely negative. Developers feel that Anthropic is making outside tools more expensive and favoring its own products, which raises questions about neutrality and fairness.

Performance Issues Fuel Broader Trust Concerns

Adding to the controversy are recent complaints about Claude’s performance. Heavy users and developers say the model has become less reliable, especially for complex coding and engineering tasks. Many report that Claude now makes more mistakes, follows instructions less accurately, and sometimes stops working early.

Some users also mention that Claude is taking shortcuts or producing less thorough answers. These issues shake confidence in the platform’s ability to handle demanding jobs. When combined with access and privacy concerns, these performance problems threaten to undermine trust in the product itself.

Overall, the growing complaints highlight a broader challenge for Anthropic: balancing user safety, privacy, cost management, and product quality. As dissatisfaction spreads, the company may need to address these issues quickly to maintain its reputation and user loyalty.

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• https://justainews.com/companies/anthropic/claude-backlash-grows-over-account-locks-openclaw-rules-and-performance-complaints/