Genesys, a leading provider of cloud-based customer experience solutions, has announced significant expansions to its global platform. The company is adding new secure cloud regions in Singapore and Mexico and has plans to open more in the EU and Saudi Arabia. These moves aim to improve data residency options and ensure compliance with local regulations. With these updates, Genesys Cloud now operates in 21 AWS regions worldwide, making it one of the most accessible CX platforms globally.

Expanding Global Presence and Data Residency Options

By establishing full-service cloud regions in Singapore and Mexico, Genesys is helping organizations meet local data residency requirements more easily. The company’s plans to launch in the EU Sovereign Cloud and Saudi Arabia will further enhance local access and compliance. This expansion supports businesses that need to keep sensitive data within specific jurisdictions while still leveraging cloud technology.

These regional expansions are part of Genesys’ broader strategy to serve a diverse, global customer base. The company’s platform is designed to deliver secure, reliable, and compliant customer experience solutions across different regions. This approach reduces barriers for organizations adopting AI-powered tools and ensures they can do so responsibly and within legal boundaries.

Focus on Responsible AI and Industry Certifications

Genesys has achieved ISO/IEC 42001:2023 certification, which is a global standard for responsible AI governance. This certification highlights the company’s commitment to building trustworthy and transparent AI solutions. As AI becomes more integrated into customer service, maintaining high standards for ethics and responsibility is key to building customer trust.

Additionally, the company has aligned with the EU Data Act, reinforcing its dedication to data privacy and compliance. These efforts reassure customers that their data is handled securely and ethically, especially in highly regulated industries. Over 2 million users worldwide rely on Genesys Cloud to deliver intelligent, empathetic experiences that prioritize security and compliance.

With ongoing expansion and certification efforts, Genesys is positioning itself as a leader in responsible AI innovation. Its platform enables organizations to deploy AI-driven features confidently, knowing they meet the latest regulatory and ethical standards. This focus on transparency and trust is increasingly vital as AI adoption grows across industries.

Empowering Organizations with Secure, Localized AI Solutions

Genesys’ native, unified architecture helps organizations strengthen their security and compliance postures across all regions. The platform offers consistent controls, visibility, and resilience, making it easier for companies to scale their governance as they innovate. This architecture supports rapid deployment of AI features like virtual agents and AI guides, helping businesses improve customer interactions quickly and securely.

Olivier Jouve, chief product officer at Genesys, emphasizes that the company’s global expansion reflects its commitment to delivering innovation that is both secure and compliant. By bringing data residency and AI capabilities closer to local markets, Genesys enables organizations to adopt advanced AI tools with confidence. The goal is to balance performance, sovereignty, and trust in a rapidly evolving digital landscape.

This expanded global platform allows organizations in regulated industries to keep pace with changing laws while advancing their AI initiatives. Genesys’ focus on responsible, agentic AI helps ensure that customer experience improvements also adhere to ethical standards. Ultimately, these efforts support a future where AI-driven customer service is both innovative and trustworthy.

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• https://ai-techpark.com/genesys-expands-global-reach-and-compliance-to-advance-trusted-agentic-ai/