As the hype around AI’s potential to boost productivity continues, many organizations still struggle with slow adoption among their employees. Pedro Bados, CEO and co-founder of Nexthink, believes that digital employee experience (DEX) tools can bridge this gap by providing companies with insights into how staff members actually use generative AI (genAI) assistants. Bados envisions AI playing a significant role in Nexthink’s offerings, automating routine IT tasks and empowering employees to manage their own IT issues.

Integrating AI into Nexthink’s Products

Nexthink’s foundation has always been rooted in artificial intelligence. Founded over two decades ago as a spin-out from the Artificial Intelligence Laboratory at the École Polytechnique Fédérale de Lausanne in Switzerland, the company has continually evolved its AI capabilities. After the advent of ChatGPT three years ago, Nexthink rapidly incorporated large language models (LLMs) into its platform, enhancing its ability to analyze employee interactions and IT service usage.

With a recent investment from Vista Equity that values the company at $3 billion, Nexthink is now poised to expand its reach and mainstream adoption of DEX. Bados explains that AI integration will enable new functionalities, such as automated agents that handle routine IT tasks and provide personalized support to employees, freeing IT teams to focus on strategic initiatives.

Transforming Employee Support with AI

Bados highlights three key ways AI is transforming Nexthink’s offerings. First, with DEX, organizations gain telemetry data on how employees are using services, allowing AI-powered chatbots or agents to assist staff directly. He introduces “Spark,” an agent acting as a personal IT manager that can help employees resolve issues without involving IT support.

The second area is AI Drive, which helps organizations understand how their staff are adopting AI tools like ChatGPT, Copilot, or Salesforce agents. This data provides CIOs and AI leaders with benchmarks and actionable insights to improve AI adoption across their organizations.

Thirdly, Bados emphasizes the democratization of DEX. The platform’s conversational interface, Assist, allows teams beyond digital workplace leaders—such as HR and security—to access insights. For example, HR can quickly find out how many employees are in a particular office, while network teams can diagnose Wi-Fi problems, making DEX a versatile tool across departments.

As AI continues to evolve, Nexthink aims to empower every worker with a “personal IT manager,” fostering greater productivity and smoother digital experiences across organizations.

Inspired by

• https://www.computerworld.com/article/4098771/nexthink-ceo-ai-agents-to-enable-personal-it-manager-for-every-worker.html

Sources

• prnewswire.com