Slang AI has raised $36 million in a Series B funding round, bringing its total raised capital to $68 million. The company plans to use the new funds to grow its voice AI platform across various hospitality venues like restaurants and hotels. The round was led by US Venture Partners, with participation from Thayer Investment Partners and former Stripe COO Claire Hughes Johnson. Existing investors such as Homebrew, Stage 2 Capital, Active Capital, Wing VC, Collide Capital, and Underscore VC also invested in this round. The funding includes $28 million in equity and $8 million in debt.

Transforming Guest Communication with AI

Slang AI’s main product, called “Superhost,” is designed to handle inbound guest calls, making it easier for hospitality businesses to communicate with their customers. The platform manages reservations, private dining requests, and high-value inquiries, all while reducing missed calls. It also recognizes returning guests and VIPs, helping venues personalize their service. The goal is to make every guest feel known and well taken care of, similar to the best restaurants in the world.

Many restaurants and hotels rely heavily on inbound calls, but answering every call consistently can be challenging. According to Slang AI, up to half of all incoming calls go unanswered each day, especially after hours. Even when calls are answered, a significant percentage of handoffs or follow-ups fail. Industry data shows that AI spending in hospitality is on the rise, with most executives planning to increase their investment in AI tools this year. Nearly all believe AI is essential to stay competitive in today’s market.

Expanding Capabilities and Future Plans

With the new funding, Slang AI aims to enhance its AI features and develop new ways to engage guests beyond voice. Future plans include adding personalized recommendations, automating post-visit follow-ups, and encouraging guests to leave reviews. These features are expected to boost revenue and strengthen guest relationships. The company also intends to hire more talent in engineering, product development, and marketing to support this growth.

Slang AI is also working on building stronger partnerships with other technology providers to create seamless integrations. This will help operators manage their workflows better and provide a more unified experience for guests. The company emphasizes that their technology will become more personalized, proactive, and insightful, helping venues remember guest preferences and foster loyalty through targeted outreach.

Overall, the company believes that their platform can help hospitality businesses deliver a higher level of service at any scale. By automating routine tasks and offering real-time insights, Slang AI aims to revolutionize front-of-house operations and improve guest satisfaction across the industry.

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• https://justainews.com/companies/funding-news/slang-ai-raises-36m-series-b-for-hospitality-ai/