Soul Machines has introduced a new app called Workforce Connect on the ServiceNow Store. This tool allows businesses to add digital workers into their daily workflows, changing how they serve customers and interact with employees. By linking these AI-powered digital agents with the ServiceNow platform, companies can now create more natural and engaging experiences.

Bringing Human Touch to AI Interactions

The Workforce Connect app connects Soul Machines’ Digital Workers to enterprise systems through Now Assist, part of the ServiceNow AI Platform. These digital workers are designed to look, listen, and respond like real humans. They can handle complex tasks across areas like customer support, sales, HR, and healthcare, providing a more empathetic and authentic interaction.

This integration marks a major step toward making AI more human-like in business settings. The ability of these Digital Workers to see, hear, and empathize helps create more meaningful conversations. This not only boosts engagement but also allows for longer, more productive exchanges—often three times longer than typical chatbots.

Enhancing Training and Customer Engagement

One unique feature of the app is the option to create different digital persona types. These personas can be used for practicing speaking, selling, or negotiating. It offers a new way for businesses to train employees in communication skills without needing real people for every scenario.

This human-like AI also helps businesses increase customer and employee satisfaction. Its empathetic design makes interactions feel more genuine, leading to better engagement and loyalty. The ability to simulate real conversations offers a practical training tool and improves overall service quality.

Partnerships Driving the Future of AI

The launch of Workforce Connect highlights the strong partnership between Soul Machines and ServiceNow. Combining their expertise, they are pushing AI toward a more collaborative future where digital workers act on real-time data and work across different systems seamlessly.

This collaboration aims to turn AI into a real business asset—one that can deliver faster, smarter, and more humanized service. The app’s availability on the ServiceNow Store signals a significant move toward making AI interactions more natural and effective in the enterprise world.

Overall, the Workforce Connect app could change how businesses communicate. With its human-like AI capabilities and tight integration with ServiceNow, it’s paving the way for more engaging, efficient, and empathetic customer and employee experiences. As companies look for innovative ways to improve their operations, Digital Workers like these are set to make a lasting impact.

Inspired by

• https://ai-techpark.com/soul-machines-launches-app-to-humanize-servicenow-workflows/