Industry leaders from companies like Airship, Google Cloud, and top global brands will come together to share practical insights on how Agentic AI can create real business value. The event, called Elevate’26, is set for April 13–14, 2026, at the Hyatt Regency Grand Cypress in Orlando. It’s a key gathering for anyone involved in customer experience, marketing, and product development who wants to learn how to turn AI strategies into measurable results.

Bringing AI from Theory to Practice in Customer Experience

Elevate’26 is all about moving beyond hype and focusing on real-world applications of AI in customer journeys. The summit aims to equip marketing, product, and growth teams with frameworks that help them implement Agentic AI successfully. Attendees will hear from industry experts at Forrester, Google Cloud, Airship, and leading brands who are already using these technologies to make interactions smoother, boost customer lifetime value, and increase conversions.

One of the key speakers, Rusty Warner from Forrester, will lead a session on how organizations can measure ROI when it comes to AI. He will discuss recent research showing that 88% of marketing teams are experimenting with generative AI in some form. Warner will offer a clear roadmap for prioritizing AI use cases that have a direct impact on business results, urging teams to look beyond doing things faster and instead leverage AI as a strategic asset for innovation and long-term success.

Insights from Google Cloud and Leading Brands

Google Cloud’s Jenn Bennett will deliver a keynote on the “Agentic Horizon” of customer experience, exploring how AI can create more intelligent and seamless interactions. Attendees will also get to hear real-world examples from top brands that are deploying AI-driven solutions to improve customer journeys. These stories will highlight how AI can remove friction and provide more personalized, efficient experiences for consumers.

Airship, the event’s lead sponsor, will showcase its latest AI tools designed to automate and optimize cross-channel messaging. Airship’s CTO, Mike Herrick, will lead a session on how brands can orchestrate AI Agents to achieve maximum impact. The new suite includes specialized Agents for tasks like scene management, experimentation, recommendations, and accessibility. These tools aim to help brands automate the creation, testing, and continuous improvement of customer communications across all platforms.

Overall, Elevate’26 promises to be a deep dive into how AI is transforming customer experience. It’s a chance for professionals to learn from top experts and see innovative solutions in action. The event emphasizes practical frameworks and real results, helping teams turn AI hype into tangible business benefits.

Inspired by

• https://ai-techpark.com/elevate26-gathers-cx-leaders-on-agentic-ai-mobile-innovation/