Enterprise IT can slow down under its own weight, with security gaps, technical debt, software backlogs, defects, incidents, and license costs blocking progress across complex technology estates. On August 18, 2026, Hexaware Technologies introduced Zero Friction Enterprise, a delivery framework designed to identify and resolve those sources of operational and technological resistance.
The framework brings six technical pillars into one operating model, connecting cybersecurity, modernisation, software engineering, quality, IT operations, and enterprise software ownership. Underneath them sits Infinite Trust, while Hexaware’s Zerovity AI delivery layer coordinates work across the system.
Six Pillars Target Enterprise IT Resistance
Zero Friction Enterprise starts with a direct idea: each source of friction needs a focused technical response. The six pillars give Hexaware a structure for addressing problems that often stretch across infrastructure, operations, engineering, service, and business workflows.
- Zero Vulnerability uses zero-trust and identity-first cybersecurity.
- Zero Tech Debt targets the reduction of technical debt through modernisation strategies.
- Zero Backlog applies AI-native engineering to streamline and accelerate software development, testing, and release.
- Zero Defects leverages AI in quality engineering to detect and resolve issues early, reducing rework.
- Zero Tickets uses AI-led operations to identify and resolve incidents before they reach users.
- Zero License supports agent-built capabilities, helping enterprises own more business logic and reduce dependency on per-seat software licenses.
Together, the pillars cover the points where enterprise technology can lose momentum. Security protects access and systems, modernisation tackles old technology, and AI-native engineering aims to move software from development through release with less resistance.
The framework also shifts attention from fixing issues after they spread to detecting them earlier. Zero Defects focuses on finding quality problems before they create rework, while Zero Tickets aims to address incidents before users encounter them. That puts prevention at the center of the delivery model.
Infinite Trust Connects the System
The six pillars rest on Infinite Trust, which includes data readiness, security, governance, and observability. These elements provide the foundation for coordinating AI and enterprise technology across multiple functions, rather than treating each initiative as a separate project.
Delivery is anchored by Zerovity, Hexaware’s AI delivery layer. Zerovity enables governed coordination across migration, modernisation, agentic software development, AI operations, cloud operations, and enterprise workflows.
That range matters because enterprise change rarely stays inside one team. A migration can connect to cloud operations, modernisation can affect software development, and AI operations can touch service and business workflows. Zerovity is designed to coordinate those functions under one governed layer.
Hexaware CEO and executive director R Srikrishna described the goal in direct terms: “Our vision is to help every customer become a Zero Friction Enterprise. That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment.”
That statement places customer-specific understanding at the start of the framework. The technology matters, but the delivery model also depends on expertise and judgment to match AI capabilities with the constraints inside each business and technology estate.
One Command Center for Enterprise Intelligence
Siddharth Dhar, Hexaware’s president and global head of digital IT operations and AI, said the framework is built around a connected view of enterprise activity: “AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows. With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system.”
That agentic layer is central to the Zero Friction Enterprise approach. Instead of limiting AI to a single task, the framework connects intelligence across the functions that keep enterprise technology running and changing.
Hexaware’s recent work also includes Tensai for Reasoning Ops, which the company announced in June 2026 as a new stage of its Tensai Agentic ITOps platform. That announcement adds another piece to the company’s focus on AI-led IT operations and reasoning-based capabilities.
The wider set of facts around this shift includes a $60bn acquisition of AI coding agent Cursor, placing a major figure beside the push toward AI-native software development and agent-built capabilities. Within Zero Friction Enterprise, those capabilities appear through Zero Backlog, Zero Defects, Zero Tickets, and Zero License.
Hexaware’s framework now points toward an enterprise model where AI helps manage not just individual tasks, but the connections between security, code, quality, operations, cloud systems, and business workflows. The next stage will be watching how Zero Friction Enterprise turns those six pillars, Infinite Trust, and Zerovity into delivery across customer environments.
