Hexaware Technologies has launched Tensai for Reasoning Ops, an AI-driven platform designed to change enterprise IT operations. This marks the first live release under their Tensai Agentic ITOps platform.
The platform uses intelligent agents to monitor operational signals and understand the specific context of each enterprise. It then suggests evidence-based actions to tackle IT issues more effectively. However, these recommendations always require a human expert’s approval before anything happens.
Tensai pulls data from many sources, including observability tools, configuration management databases, IT topology maps, change records, and dependency data. This broad view helps the platform spot issues that might be missed by conventional tools stuck in IT silos.
The agents follow a continuous cycle. They start by detecting incidents, then evaluate and verify the situation. After that, they recommend actions and continue learning from each outcome to improve over time.
Smarter IT Operations with Safety Checks
One key feature is that Tensai never suggests actions without solid backing from operational signals. It also checks every decision against company policies and risk factors. This ensures safety and compliance remain top priorities.
Unlike many tools that focus on isolated areas, Tensai reasons across different IT departments. This holistic approach lets it identify root causes and connections that others miss, making IT operations more proactive.
Hexaware’s CEO, R Srikrishna, explained, “With Tensai for Reasoning Ops, we’re helping enterprises move from reactive support to more autonomous, self-healing IT operations.” This means companies can fix problems before they escalate, reducing downtime and frustration.
Early Results Show Strong Benefits
Early tests show promising improvements. Tensai aims to speed up mean time to resolution by 25% to 40%. It also cuts manual interventions by 35% to 45%, freeing up IT teams for higher-value work.
Costs to serve drop by 10% to 18%, while service level agreements and user experience improve by 10% to 20%. Incident demand itself is expected to fall by 5% to 12% as the system prevents recurring problems.
Hexaware notes that actual results will vary by customer environment. They plan to track performance with a customer value scorecard to measure real impact over time.
Hexaware AI president Siddharth Dhar said, “As enterprises adopt AI in IT operations, the opportunity is to go beyond faster ticket resolution and move toward reducing predictable demand before it enters the IT operations queue. Tensai for Reasoning Ops helps organisations address the causes of demand rather than simply responding to it.”
Tensai for Reasoning Ops is now available for enterprise customers. This launch builds on Hexaware’s earlier AI work, including a February partnership integrating Replit with their agentic AI platform RapidX.
Overall, Tensai promises to shift IT operations from firefighting to foresight. By combining AI reasoning with human oversight, it aims to create smarter, safer, and more cost-effective IT environments.
